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← E-commerce guide

What are delivery rules in Shopware and how to configure shipping rules in e-commerce?

Delivery rules in Shopware are a set of rules that define shipping conditions in the online store. They enable sellers to adapt logistics processes to real business needs and customer expectations. Shopware 6 allows flexible setting of costs, availability and shipping methods based on cart content, order value, region, customer group or chosen payment method.

Delivery rules are closely linked to the Rule Builder – a tool that enables creation of conditions and actions through a simple interface. A shop administrator can, for example, set that free shipping applies from a certain amount, or that express shipping is only available to customers from selected regions.

The most common uses of delivery rules in Shopware:

  • free shipping above a certain cart value,
  • different shipping rates depending on country or geographical zone,
  • restriction of shipping certain products to selected regions,
  • special conditions for B2B customers (e.g. free shipping for orders above a certain quantity),
  • assignment of transport costs depending on the weight or volume of products,
  • linking shipping methods with payment methods (e.g. cash on delivery available only for domestic shipments).

In B2C, delivery rules are most often used for promotions (e.g. free shipping from 200 PLN) and to manage international shipping costs.
In B2B, on the other hand, shipping rules are strategic – companies often order large volumes of goods, and transport costs and logistics conditions are an important element of trade policy. Shopware allows you to map these rules in the e-commerce platform so that online processes are consistent with offline contracts.

CREHLER implements delivery rules in such a way that they are fully integrated with ERP, WMS and logistics systems. This ensures that information about transport costs, carrier availability and delivery status is always up to date, and customers see realistic conditions before placing an order.

Implementations by CREHLER include:

  • configuration of delivery rules according to the company's trade policy,
  • testing and optimization of rules to avoid conflicts and ambiguities,
  • customization of shipping conditions for customer groups (e.g. wholesalers vs. retail customers),
  • automation of processes in the Flow Builder, e.g. notifications about shipping cost changes.

In summary, delivery rules in Shopware are not just a technical shipping configuration. They are a strategic tool that influences customer satisfaction, predictability of logistics processes and sales profitability. Through CREHLER implementations, shipping rules become an integral part of e-commerce – consistent with ERP systems and scalable in B2B and B2C.