FAQ — FREQUENTLY ASKED QUESTIONS
Everything you need to knowabout e-commerce implementations
Do you have questions about implementing and developing e-commerce on the Shopware platform? In our knowledge base, you'll find answers to the most frequently asked questions about our services, implementation processes, integrations and technical support.
If you can't find the information you're looking for here, get in touch with us – we're happy to help!
/01 — Knowledge
Practical knowledge,proven solutions
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CREHLER is a company specializing in designing and implementing online stores built on the Shopware platform, for both the B2B and B2C sectors. We support companies with high technological requirements – from analysis, through design and development, to ongoing development after launch.
Projects we deliver:
B2B and B2C implementations: We build modern online stores tailored to individual client needs, in line with the latest trends and technology standards.
Migrations to Shopware: We carry out data migrations from other e-commerce platforms such as Magento, WooCommerce, PrestaShop, Shoper, Idosell and many others, ensuring a smooth transition to Shopware.
Integrations with Shopware: Thanks to Shopware's extensive API, we integrate external business management systems, creating a consistent sales ecosystem.
Shopware store audits: We offer professional store analyses, assessing performance, compliance with Shopware guidelines, and identifying areas for optimization.
UX/UI Design: We design intuitive and attractive user interfaces that increase customer satisfaction and support sales efficiency.
PWA & Mobile: We implement Progressive Web Apps (PWA), reaching mobile customers with high performance and compatibility with Shopware 6 features.
Cross-border and omnichannel: We support expansion into foreign markets and multichannel sales, enabling the management of different sales channels directly from Shopware 6.
Plugins and templates: We create custom plugins and templates that extend store functionality and adapt it to specific business requirements.
In addition, we deliver projects in two complementary areas:
Ergonode PIM implementations – we implement and configure the Ergonode product information management system, which lets our clients effectively manage large product databases and streamline data publishing across multiple sales channels.
RING integrator / middleware – we build and implement our own proprietary integration layer that connects external systems (ERP, PIM, CRM, marketplaces, etc.) with the e-commerce platform, ensuring smooth and reliable data flow.
Our experience and commitment to e-commerce development allow us to deliver solutions that support our clients' success in the digital market.
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Shopware is an advanced e-commerce platform that is becoming increasingly popular among companies of all sizes. Choosing Shopware as the foundation for an online store brings numerous benefits:
1. Flexibility and scalabilityShopware offers a modular structure that allows shop functions to be adapted to individual business needs. This makes the platform suitable for both small and large companies, allowing it to scale easily as the business grows.
2. Modern API-first architectureThanks to its API-first approach, Shopware enables seamless integration with various applications and external systems, which is key to an omnichannel strategy. This allows for consistent sales management across multiple channels at once.
3. Support for Progressive Web Apps (PWA)Shopware 6 supports PWA technology, giving mobile users fast, responsive access to the store, similar to the experience offered by native mobile apps.
4. Extensive SEO capabilitiesThe platform includes built-in SEO tools for optimizing meta tags, product descriptions and friendly URLs, which has a positive impact on the store's search engine rankings.
5. Rich ecosystem of plugins and extensionsShopware has an extensive catalog of plugins and modules that let you extend the shop's functionality without involving a development team. This makes it possible to quickly roll out new features and adapt the store to changing market needs.
6. Openness and transparencyAs an open-source platform, Shopware provides full access to the source code, allowing complete control over the shop's development and its adaptation to specific business requirements.
7. Strong community and supportThanks to an active community of developers and users, Shopware offers access to numerous learning resources, discussion forums and regular updates, ensuring continuous development and security of the platform.
By choosing Shopware as your e-commerce platform, you invest in a modern, flexible and scalable solution that can meet the demands of a dynamically changing online retail market.
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Yes, Shopware is an open-source e-commerce platform. It offers a free Community Edition that provides full access to the source code, allowing the store to be adapted to individual business needs.
In addition, commercial editions such as Rise, Evolve and Beyond are available, offering additional features and technical support.
Thanks to its open nature, Shopware allows flexible customization and integration with various systems, making it an attractive solution for companies with diverse requirements.
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The process of implementing an online store using the Shopware platform consists of several key stages that ensure a functional e-commerce solution tailored to business needs. Here are the individual phases of this process:
DiscoveryAt the start of the project, we carry out a detailed technical analysis and study of business needs. In parallel, we design the information architecture, UX and UI – creating solutions tailored to end users and the client's business goals.
DevelopmentAt this stage, the development team implements the agreed solutions. Work is carried out in line with the previously prepared technical and design documentation. Every feature is thoroughly tested to ensure its stability and compliance with requirements.
Go LiveOnce testing and system acceptance are complete, we launch the production platform. We ensure a smooth transition to the live environment, minimizing the risk of errors and downtime.
MaintenanceAfter implementation, we provide ongoing support, system development and a fast response to any business needs. We handle updates, performance optimization and the rollout of further features.
Working with CREHLER, you can be confident that the entire process of implementing your online store on the Shopware platform will be carried out professionally and with attention to every detail, helping you achieve success in e-commerce.
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At CREHLER, we don't limit ourselves to a single industry – we deliver projects for companies across various sectors, both B2B and B2C. Our approach is based on understanding the specifics of a given business and tailoring the e-commerce solution to its needs. Thanks to flexible technology and our team's experience, we successfully support clients in industries including manufacturing, beauty, fashion, automotive, FMCG, pharmaceuticals and interior design. We're ready for any challenge, regardless of industry.
Below we present selected projects that showcase the diversity of industries and the scale of projects we handle:
1. Construction industryWe work with companies from the construction sector, offering e-commerce solutions tailored to selling construction materials and services. One example is our collaboration with SUEZ, where we digitized B2B and B2C sales processes on a single e-commerce platform, integrating the sales tools needed, such as CRM, ERP and WMS.
2. Sports industryWe deliver projects for stores selling sports equipment, providing comprehensive e-commerce implementations. One example is Strefa Tenisa, the leading tennis equipment store in Poland, for which we implemented modern sales solutions enabling a wide product range and additional customer services. Thanks to the new implementation, Strefa Tenisa now also sells successfully on the international stage.
3. FMCG industryWe support leading players in the coffee market in developing their e-commerce platforms. For Coffeedesk, the largest distributor of coffee, tea and accessories, we implemented e-commerce solutions for both the B2B and B2C segments, contributing to the company's dynamic growth in the CEE market. Another implementation in this industry is our project for the Sawade Berlin store, which stands out for its comprehensive approach to personalization and user comfort. The store combines modern design with features that increase customer engagement, ease navigation, and optimize the purchasing and logistics processes. Through integrated marketing solutions and adaptation to different user needs, the store offers an intuitive shopping experience, supporting both online and in-store sales. Sawade is an example of an implementation that effectively combines aesthetics, usability and advanced e-commerce management.
4. Cosmetics industryWe work with renowned cosmetics brands, offering advanced e-commerce solutions. For Douglas, one of the most recognizable perfumery brands in the world, we implemented online stores with extensive features that increase sales and improve the customer shopping experience.
Our experience also extends to other industries, where we tailor our services to clients' specific needs, providing them with modern and effective e-commerce solutions. We invite you to take a look at our Portfolio.
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The time it takes to implement an online store on the Shopware platform depends on many factors, such as:
Scope of functionality: Simple stores with basic features can be implemented faster than extensive platforms with advanced integrations.
Personalization and design: Custom graphic designs and non-standard solutions can extend the implementation process.
Integrations with external systems: Connecting the store with ERP, CRM or other systems requires additional time for implementation and testing.
In our experience, the average implementation time, including additional features and system customization, is 4 to 9 months. Keep in mind that an advanced implementation of a fully functional store on Shopware can take between 500 and 10,000 hours, with the entire process lasting from 6 months to two years.
It's worth remembering that working with an experienced implementation team like CREHLER can speed up the process and ensure high quality project delivery.
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Yes, at CREHLER we specialize in migrating online stores from various e-commerce platforms to Shopware. We carry out migrations from systems such as Magento, Shoper, IdoSell, Shopify and PrestaShop, enabling our clients to take advantage of the advanced features and flexibility that Shopware offers.
Our team has experience in the comprehensive delivery of such projects, ensuring data integrity and the continuity of store operations throughout the migration process.
As a result, our clients can enjoy a modern, scalable e-commerce solution tailored to their individual business needs.
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Shopware is a flexible e-commerce platform that, thanks to its API-first approach, enables integration with a wide range of systems and tools, adapting the online store to specific business needs. Here are some of them:
1. ERP systems (Enterprise Resource Planning)Integration with ERP systems enables the automation of business processes such as inventory, order and finance management. This allows for effective management of company resources.
2. CRM systems (Customer Relationship Management)Connecting Shopware with CRM systems enables better customer relationship management, behavior analysis and offer personalization, which translates into increased customer satisfaction and brand loyalty.
3. WMS systems (Warehouse Management System)Integration with WMS systems enables precise management of inventory levels, product location, and picking and shipping processes. It streamlines logistics, minimizes the risk of errors, and enables real-time automation of warehouse operations.
4. PIM systems (Product Information Management)Integration with PIM systems enables centralized management of product information, which is especially important for extensive product catalogs and multichannel sales.
5. MarketplacesShopware can be integrated with popular sales platforms such as Amazon or eBay, extending sales reach and enabling access to a wider customer base.
6. Payment systemsThe platform supports integrations with various payment systems such as PayPal, Przelewy24, BLIK, BlueMedia and PayU, offering customers a wide range of secure payment methods to complete transactions.
7. Courier companiesIntegration with courier services enables the automation of logistics processes such as label generation and shipment tracking, which streamlines order fulfillment and improves the customer shopping experience.
8. Analytics toolsShopware can be connected with analytics tools, enabling monitoring of marketing performance and data-driven decision-making.
9. Marketing automation toolsConnecting Shopware with marketing automation platforms enables personalized communication with customers at various stages of the buying journey. Through segmentation, automated scenarios and data analysis, it's possible to increase conversion rates and build lasting customer relationships.
Through these integrations, Shopware becomes a versatile e-commerce platform capable of adapting to dynamically changing market needs and the specific business requirements of companies.
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Yes, Shopware supports headless commerce. Thanks to its headless architecture, Shopware allows the frontend layer (user interface) to be separated from the backend layer (business logic), enabling greater flexibility and scalability in designing and managing the online store.
Benefits of the headless approach in Shopware:
Flexibility and innovation: The ability to build unique user interfaces using modern frameworks such as React, Vue.js or Angular allows the store's look and functionality to be adapted to individual needs.
Performance and scalability: Separating the frontend from the backend enables independent scaling of both layers, resulting in better performance and a faster response to changing market requirements.
Professional content management: Integration with a headless CMS enables easy content management and personalization, improving the user experience and allowing marketing campaigns to be rolled out quickly without modifying the backend.
Consistency across multichannel sales: Thanks to the headless approach, Shopware enables the integration of different sales channels, ensuring a consistent shopping experience across all customer touchpoints, such as websites, mobile apps and social platforms.
Using Shopware's headless architecture makes it possible to build modern, flexible and high-performing e-commerce solutions that can meet growing customer expectations and dynamically changing market trends.
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Yes, at CREHLER we offer full customization of your online store's appearance to fit individual client needs, leveraging the flexibility of the Shopware platform. Using intuitive tools such as drag-and-drop, we can quickly and effectively modify the store's layout and look without needing to involve external specialists.
Shopware also allows for the creation of unique templates that align with the brand identity, ensuring visual consistency and a better user experience.
In addition, the platform offers a wide range of plugins that allow for further customization of the store's appearance, tailoring it to specific business needs.
Thanks to our experience and expertise with the Shopware platform, we ensure that your store is not only functional but also aesthetically matched to your customers' expectations.
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Shopware offers flexible configuration options for payment and shipping methods, allowing them to be tailored to the individual needs of your online store.
Configuring payment methods:
In the Shopware admin panel, you can add, remove and activate various payment methods. The platform supports integrations with numerous payment providers such as PayU, Tpay, PayNow, Autopay, PayPal, Unzer and Amazon Pay – allowing you to accept a wide range of payment forms, including credit cards, online transfers and e-wallets. During configuration, you can specify the availability of individual payment methods for specific sales channels and currencies, ensuring flexibility and adaptation to customer needs.
Configuring shipping methods:
Shopware also allows for detailed management of shipping methods. You can define various shipping options, such as standard delivery, express delivery or in-store pickup, and assign them appropriate costs and delivery times. Using the Rule Builder, you can create business rules that automatically adjust the availability and cost of shipping methods based on criteria such as order value, product weight or customer location.
Shopware's flexibility in configuring payment and shipping methods makes it possible to create a personalized shopping experience that meets your customers' expectations and fits the specifics of your business.
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Yes, Shopware supports international sales, offering a range of features that make expansion into foreign markets easier.
Key features supporting international sales in Shopware:
Multilingual and multi-currency support: The platform makes it easy to manage the store's language versions and supports different currencies, allowing the offer to be tailored to customers from different countries.
Adaptation to local legal and tax regulations: Shopware allows the system to be configured in line with applicable regulations in individual countries, including tax calculation and pricing policy adjustments.
Integration with international sales channels: The platform offers the ability to easily connect with popular marketplaces such as Amazon or eBay, extending sales reach.
Flexible content and pricing strategy management: Thanks to advanced tools such as the Rule Builder, content and product prices can be adapted to the specifics of individual markets.
Thanks to these features, Shopware is a solid solution for companies planning to expand into foreign markets, enabling effective adaptation of the online store to the requirements of different countries and cultures.
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Yes, at CREHLER we offer comprehensive technical support after the implementation of the online store. Our services include:
Ongoing technical assistance: We provide support in resolving technical issues so your store runs without disruption.
Updates and optimizations: We ensure regular system updates and performance optimization, resulting in a better user experience.
Functional development: We introduce new features and integrations, adapting the store to your business's changing needs.
License Review: We provide free consultations and advise on how best to make use of your Shopware license.
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If you encounter technical issues with our services or e-commerce solutions, we encourage you to contact our technical support team. You can do this in several ways:
By phone: Call +48 68 419 94 50 to get direct assistance from our specialists.
By email: Send a message to support@crehler.com describing the issue you've encountered. Our team will get back to you as soon as possible.
Contact form: Use the form available on our website, in the “Contact” section. Fill in the required fields, and we'll respond to your request.
Project manager: All our clients stay in constant contact with a dedicated Project Manager, who serves as the first point of contact for any matter.
Our priority is ensuring the continuity of your business operations, which is why we make every effort to resolve reported issues as quickly as possible.
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At CREHLER, we deliver implementations of medium and large online stores – with budgets starting at around PLN 300,000. These are projects for companies with clearly defined business goals and high technology requirements.
The final cost is influenced by many factors, including:
Software version: Shopware offers various editions – from the Community Edition to the paid Professional and Enterprise versions, which differ in scope of functionality, licensing and support.
Scope of functionality: The more custom features, integrations and automations are involved, the greater the workload.
Graphic design: A dedicated design and UX/UI tailored to the target audience is an important cost factor.
Integrations: Implementations often include connections to ERP, CRM, PIM, WMS, marketing automation tools and payment systems – which require time and precision.
Hosting and infrastructure: Depending on the client's requirements, we design an optimal server environment (e.g. dedicated instances in the AWS or Hetzner cloud).
Example implementation cost ranges:
Medium-sized e-commerce project: approx. PLN 300,000 – 500,000
Large implementation with a custom design and complex integrations: from PLN 500,000 up to several million PLN.
We calculate every implementation individually, based on a thorough analysis of needs and business goals. We encourage you to take advantage of a free consultation, which will help determine the scope of work and tailor the solution to your budget and business goals.
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Shopware offers various licenses tailored to the needs and size of businesses. Here are the available options:
1. Community EditionA free, open-source version of Shopware, released under the MIT license. It provides basic e-commerce functionality, ideal for small businesses starting out online. There is no official technical support from Shopware.
2. RiseDesigned for small and medium-sized businesses, it offers additional features such as product personalization, returns management and promotional tools. It integrates with social platforms, enabling sales via social media. AI Copilot features supporting process automation are also available.
3. EvolveAimed at medium and large companies, it offers advanced features such as enhanced search capabilities, B2B customer service and extensive analytics tools. It provides a higher level of technical support and the ability to integrate with ERP and CRM systems.
4. BeyondThe most advanced version, designed for large enterprises with high requirements. It offers full scalability, custom solutions and dedicated technical support. It includes all the features of the previous versions plus additional tools tailored to specific business needs.
Choosing the right license depends on your individual needs and the size of your business. We offer our clients a free License Review service, helping them make full use of Shopware's potential.
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Yes, at CREHLER we offer a free pre-implementation consultation, during which our experts will help you choose the right solution for your business. To arrange a no-obligation consultation, visit our website and fill out the contact form.
We meet with our clients regularly to help them make full use of the Shopware platform's potential. One such service is a free Shopware license review, which allows you to:
Check whether your license is optimal
Avoid unnecessary costs
Identify additional benefits you could gain
Our goal is to ensure that our clients can make full use of the Shopware platform's potential while optimizing costs and business processes.
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Yes, Shopware is an open-source solution, which means its source code is available to developers and companies, allowing for full customization of the online store.
Key facts about Shopware:
Community Edition – the free version of Shopware, available under the MIT license, allowing free code modification and adaptation of the store to your own needs.
Professional editions (Rise, Evolve, Beyond) – paid versions offering additional functionality and technical support, also based on open code.
API-first approach – makes it easier to integrate with external systems such as ERP, CRM or marketplaces, making Shopware a modern and flexible e-commerce solution.
Thanks to its open-source architecture, Shopware is especially popular among companies looking for a flexible and scalable e-commerce solution that can be adapted to specific business needs.
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When delivering a project with CREHLER, you work not only with a dedicated Project Manager who coordinates the entire process, keeps track of deadlines and ensures communication, but with an entire team of specialists committed to the success of your implementation.
The project team includes:
Project Manager – the main point of contact, responsible for planning, organizing the team's work and ensuring smooth communication,
UX/UI Designer – designs the structure and appearance of the store, combining functionality with an attractive, visually consistent interface tailored to user needs and business goals,
Business analyst – analyzes your processes and needs to propose the most effective technology solutions,
Developers – responsible for implementing features, integrations and the technical quality of the solution. Direct contact allows technical questions to be clarified quickly and enables a flexible response to changes during the project,
Testers (QA) – verify that the store works correctly, detect bugs and confirm compliance with requirements.
Thanks to this collaboration model, you have a real influence on the course of the implementation, while our team ensures full support and transparency at every stage.
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Yes, Shopware is an e-commerce platform designed for high scalability, enabling your online store to grow effectively alongside your business.
Key aspects of Shopware's scalability:
Modular architecture: Allows new features and extensions to be added as the store grows, without disrupting its ongoing operation.
Flexibility: Adapts to the needs of both small and large businesses, supporting various business models such as B2B and B2C.
External integrations: Easy integration with ERP, CRM systems or marketplaces allows the store's functionality and reach to be extended.
Performance: The platform can handle a large number of products and users, ensuring stability and speed.
Thanks to these characteristics, Shopware is a solid solution for companies planning to grow and scale their e-commerce business.
Choose a proven solution: Shopware.
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